Returns and refunds
You have 14 days from delivery to send a kit back without giving a reason, and we send you the label.
Return a kit in 4 steps
- 1
Email us
Write to contact@atlas-kinetics.net with your order number, within 14 days of delivery.
- 2
Get your prepaid label
In France, we send you a prepaid Mondial Relay label. From any other country, we tell you how to proceed before you ship anything.
- 3
Drop off the parcel
Pack the kit carefully and drop it at the pickup point of your choice. Keep your proof of drop-off.
- 4
Get refunded
To your original payment method, no later than 14 days after we receive and check the return.
Conditions
- Complete, unassembled kit: every part, the hardware and the instructions.
- Returned in its original packaging, in perfect condition.
- A kit that has been started or assembled, even partly, cannot be taken back.
- Deadline: 14 calendar days from receipt of your order.
Return costs
Our mistake (non-conforming kit, packing error, damaged parcel): the return is on us, or the part in question is simply replaced.
Simple change of mind: return costs are yours, as set out in our terms and conditions. In France, the cost of the prepaid label is deducted from your refund.
Please do not send anything back before writing to us: without the label we provide, we cannot identify or process your return.
Missing or defective part: keep your kit
Email contact@atlas-kinetics.net with a photo of the kit and your order number: the replacement part ships free of charge, and you finish your build without sending the kit back. A part broke during assembly? Email us too: the workshop tells you how to replace it.
Legal guarantee
All our kits are covered by the two-year legal guarantee of conformity and the guarantee against hidden defects. Full details are in our terms and conditions.