Terms and conditions of sale

These Terms and Conditions govern all sales made through the atlas-kinetics.net website, published by Atlas Lab Solutions LLC, operating under the commercial brand Atlas Kinetics.

Any order placed on the website implies full and complete acceptance of these Terms and Conditions. Atlas Kinetics reserves the right to modify these conditions at any time. The applicable Terms and Conditions are those in effect on the date of the order.

Atlas Kinetics sells kinetic mechanisms and scientific instruments to assemble, produced by additive manufacturing in composite polymers infused with natural wood fibers. Each kit includes all parts necessary for assembly, precision hardware (micro-screws, ball bearings) and an illustrated step-by-step manual.

The photographs and descriptions on the website are as accurate as possible. However, slight variations in shade or texture may occur due to the composite nature of the material (PLA and natural wood fiber blend). These variations do not constitute a defect.

Prices are shown in euros (€), all taxes included, VAT included. Invoices show the VAT. As orders are shipped from France, no customs duties are payable for delivery within the European Union. For delivery outside the European Union, any import duties and taxes are payable by the recipient.

Shipping costs are indicated separately before order validation and are added to the product price. Atlas Kinetics reserves the right to modify its prices at any time. Products are billed at the price in effect at the time of order validation.

To place an order, the customer selects the desired products, adds them to their cart, enters their shipping details and proceeds to payment. A confirmation email is sent to the address provided by the customer upon payment validation.

Atlas Kinetics reserves the right to refuse or cancel any order in case of suspected fraud, dispute on a previous order, or incorrect information provided by the customer.

Payment is made online by credit card (Visa, Mastercard, American Express) through the secure Stripe platform. The customer's bank details are encrypted and never stored on our servers.

The card is charged at the time of order validation. In case of payment failure, the order is automatically cancelled and the customer is notified by email.

Transaction security

Stripe is PCI DSS Level 1 certified, the highest level of certification in the payment industry. 3D Secure authentication is enabled for eligible transactions to strengthen fraud protection.

Small-batch manufacturing

Each Atlas Kinetics kit is made in small batches by additive manufacturing in our workshops. Items shown in stock ship Monday to Saturday: an order placed before 18:00 (Paris time) is dispatched the next business day, public holidays excluded, and within 2 business days at the latest. A sold-out item cannot be ordered: its page announces the next batch.

Delivery

We deliver to the countries and territories of the zones listed on the Shipping page. For each zone, that page states the rate, any free-delivery threshold and the indicative transit time, counted from dispatch; this information is shown again at checkout, before the order is confirmed. In any event, the order is delivered no later than 30 days after it is confirmed.

Rates and transit times by zone

A tracking number is sent by email as soon as the parcel ships. For a consumer, the risk of loss or damage passes to them when they, or a third party they have designated, take physical possession of the parcel (article L.216-4 of the French Consumer Code). If the carrier confirms a loss, we reship the order at our expense.

In accordance with articles L.221-18 et seq. of the French Consumer Code, consumer customers have 14 calendar days from receipt of their order to exercise their right of withdrawal, without giving any reason and without penalty.

To exercise this right, the customer informs us of their decision before the period expires by an unequivocal statement, by email to contact@atlas-kinetics.net, quoting their order number. They may use the model withdrawal form reproduced in the appendix, but are not required to. We acknowledge receipt without delay and send the return instructions.

Return conditions

• The product must be sent back no later than 14 days after the withdrawal notice. The direct cost of returning it is borne by the customer.
• We recommend returning the kit complete, unassembled and in its original packaging, carefully protected: this makes the check easier and speeds up the refund.
• All sums paid, including the initial delivery costs (on the basis of standard delivery), are refunded no later than 14 days after the withdrawal notice, using the same payment method as the order. The refund may be withheld until the product has been received or until proof of its return shipment, whichever is earlier.
• The customer may be liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning (article L.221-23). A kit that has been assembled, even partially, may therefore give rise to a deduction corresponding to that diminished value.

All Atlas Kinetics products benefit, for consumer customers, from the legal warranty of conformity (articles L.217-3 et seq. of the French Consumer Code) and the legal warranty against hidden defects (articles 1641 to 1649 of the French Civil Code).

Legal warranty of conformity: the customer has 2 years from delivery of the goods to act. They choose between repair and replacement, subject to the cost conditions of article L.217-12, and do not have to prove the lack of conformity during those 2 years. This warranty applies regardless of any commercial warranty.

Warranty against hidden defects: the customer may act within 2 years of discovering the defect (article 1648 of the French Civil Code) and choose between cancelling the sale and a price reduction (article 1644 of the French Civil Code).

In case of missing or defective parts found upon receipt, contact us at contact@atlas-kinetics.net with a photo of the kit and your order number. We will ship replacement parts free of charge as soon as possible.

Atlas Lab Solutions LLC is fully liable to the consumer customer for the proper performance of the obligations arising from the contract (article L.221-15 of the French Consumer Code). It may be released from this liability, in whole or in part, only by proving that the non-performance or improper performance is attributable to the customer, to the unforeseeable and unavoidable act of a third party unrelated to the contract, or to force majeure.

Nothing in these Terms limits or excludes the legal warranty of conformity, the warranty against hidden defects, liability for defective products (articles 1245 et seq. of the French Civil Code), or the liability of Atlas Lab Solutions LLC in the event of its own fault or of personal injury.

Business customers: where the customer orders for the purposes of their business, and to the extent permitted by law, the liability of Atlas Lab Solutions LLC for an order is limited to the amount of that order and does not cover indirect damage. This limitation does not apply to gross negligence or wilful misconduct, nor to personal injury.

These Terms and Conditions are governed by the law of the State of New Mexico (United States), where Atlas Lab Solutions LLC has its registered office.

However, this choice of law cannot deprive a consumer residing in the European Union of the protection afforded by the mandatory provisions of the law of their country of residence.

In the event of a dispute, the customer is invited to write to customer service first, by email to contact@atlas-kinetics.net, to seek an amicable solution. This step is not a mandatory prerequisite for the consumer, who keeps the right to bring the matter before the competent court, in particular that of their place of residence.